Analytics
Combine the strength of 8x8 Analytics for Contact Center, Voice, Text, and Sentiment Analytics, and Supervisor Workspace to gain real-time, actionable insights across every customer touchpoint. Empower your teams with unified data, sentiment analysis, and intuitive coaching tools to drive better decisions, streamline operations, and deliver unforgettable customer experiences.
Unify the customer journey with one intelligent platform.
Eliminate silos with 8x8. Get real-time and historical insights—voice, chat, email, Facebook Messenger, and WhatsApp—all in one unified view. No complex integrations. Just full visibility and faster, smarter decisions.
Turn conversations into coaching moments.
8x8 Supervisor Workspace turns conversations into impactful coaching by providing real-time insights, sentiment analysis, AI-generated summaries, and intelligent alerts—empowering supervisors to guide, train, and elevate agent performance effectively at scale.
Make data actionable across the business.
8x8 Voice, Text, and Sentiment Analytics makes data actionable by extracting insights from interactions, identifying trends, automating coaching, enhancing CX, and informing strategic decisions across product, marketing, compliance, and operations.
What's on the inside matters. Take a peek.
Contact Center capabilities.
Here’s everything else the 8x8 Contact Center does.
Intuitive Workspaces
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Analytics
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
AI in 8x8 Contact Center
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Agent Assist
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Outbound Campaigns
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Workforce Engagement Management
Support agents with tools built to save time and deliver results.
Integrations
Drive strong CX and more efficient operations with our integrated partner solutions.
Un portefeuille de produits pour booster votre expérience client
Des solutions de centre de contact de pointe aux communications unifiées et aux API no-code, nos produits résolvent même vos défis de communication les plus complexes.
Contact Center
8x8® Contact Center™ met l'IA au service de vos agents pour simplifier les opérations et renforcer la satisfaction client.
Communications unifiées
8x8 Work® connecte vos équipes et vos clients dans le monde entier grâce à une suite de communications enrichie par l'IA.
API de communications
8x8 no-code CPaaS vous permet de joindre vos clients sur les canaux de leur choix depuis une seule plateforme.
L'expérience client au-delà du Contact Center
8x8 Engage™ permet à toutes les équipes en contact avec les clients de rester connectées et de les accompagner facilement.
8x8 pour Microsoft Teams**
Renforcez Microsoft Teams grâce aux capacités de communication 8x8 et aux intégrations pour centre de contact.
Une intégration en toute transparence.
Connectez-vous facilement aux applications CX, commerciales et CRM les plus répandues pour atteindre de nouveaux niveaux de productivité sans complexité supplémentaire.
Sécurisé et conforme.
Toujours conforme aux réglementations et vérifié par des certifications tierces, pour votre tranquillité d’esprit.
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