Combine the strength of 8x8 Analytics for Contact Center, Voice, Text, and Sentiment Analytics, and Supervisor Workspace to gain real-time, actionable insights across every customer touchpoint. Empower your teams with unified data, sentiment analysis, and intuitive coaching tools to drive better decisions, streamline operations, and deliver unforgettable customer experiences.
Eliminate silos with 8x8. Get real-time and historical insights—voice, chat, email, Facebook Messenger, and WhatsApp—all in one unified view. No complex integrations. Just full visibility and faster, smarter decisions.
8x8 Supervisor Workspace turns conversations into impactful coaching by providing real-time insights, sentiment analysis, AI-generated summaries, and intelligent alerts—empowering supervisors to guide, train, and elevate agent performance effectively at scale.
8x8 Voice, Text, and Sentiment Analytics makes data actionable by extracting insights from interactions, identifying trends, automating coaching, enhancing CX, and informing strategic decisions across product, marketing, compliance, and operations.
Here’s everything else the 8x8 Contact Center does.
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Support agents with tools built to save time and deliver results.
Drive strong CX and more efficient operations with our integrated partner solutions.
Des solutions de centre de contact de pointe aux communications unifiées et aux API no-code, nos produits résolvent même vos défis de communication les plus complexes.
8x8® Contact Center™ met l'IA au service de vos agents pour simplifier les opérations et renforcer la satisfaction client.
8x8 Work® connecte vos équipes et vos clients dans le monde entier grâce à une suite de communications enrichie par l'IA.
8x8 no-code CPaaS vous permet de joindre vos clients sur les canaux de leur choix depuis une seule plateforme.
8x8 Engage™ permet à toutes les équipes en contact avec les clients de rester connectées et de les accompagner facilement.
Renforcez Microsoft Teams grâce aux capacités de communication 8x8 et aux intégrations pour centre de contact.
Connectez-vous facilement aux applications CX, commerciales et CRM les plus répandues pour atteindre de nouveaux niveaux de productivité sans complexité supplémentaire.
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